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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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C Ingram

January 22, 2026

5  out of  5
rating by C Ingram
"Jay was simply amazing, he was extremely personable. He took time to explain both of my new policies in detail. Simply put he exceeded my expectations."
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John Wilkes

January 21, 2026

5  out of  5
rating by John Wilkes
"So glad I made this call! Was done in 10min an crazy savings."
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Javier

January 21, 2026

5  out of  5
rating by Javier
"Muchas gracias al Equipo de Jay. Habéis hecho un gran trabajo ajustando las polizas a nuestras necesidades. Quisiera agradecer la paciencia y el buen trato de Hillary, pues al poder entendernos en español e inglés, todas las dudas y preguntas quedaron fácilmente resueltas. Thank you so much for your excellence!"
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natalie boyd

January 16, 2026

5  out of  5
rating by natalie boyd
"Had great patience with helping me and very informative on every questioned asked. An awesome Agent to work with!"
We responded:
"Natalie, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rico Mithrandri

January 13, 2026

5  out of  5
rating by Rico Mithrandri
"I had a great customer experience. Hillary is excellent and knowledgeable in her field."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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mahfoudh haji

January 9, 2026

5  out of  5
rating by mahfoudh haji
"The Agent was very welcoming, easy to understand and ti interact with, thoroughly explained points I raised and facilitated my process."
We responded:
"Mahfoudh, thanks for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Eugene Brown

January 9, 2026

5  out of  5
rating by Eugene Brown
"Hillory was great and she is a great representation of State Farm and Jay Jarvis was great as well both helped me with my policy thanks guys"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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niya brunner

January 9, 2026

1  out of  5
rating by niya brunner
"Terrible practice, over charged consistently on all premiums. I had 3 policies with them and was overcharged for all. The office is literally still sending me checks after I switched to another agent. The agent is more concerned with collecting money than correcting billing issues . No response from the agent for months, He will response quickly to argue in google reviews though. Corporate is aware of the tactics now."
We responded:
"Niyokee, thank you for your review. State Farm agents have no control over the pricing provided by State Farm corporate. We literally have to give you the price they give us. Your new agent can update you on why they sent you a check. We only ask that you refrain from creating multiple profiles to give us bad reviews. We genuinely wish you the best and hope your new agent provides the service you expect. Happy New Year!"
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BLK FSH R TV

January 5, 2026

5  out of  5
rating by BLK FSH R TV
"Hillary was very helpful, knowledgeable and found the best deal for me."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Niyokee Brunner

December 24, 2025

1  out of  5
rating by Niyokee Brunner
"Very misleading business practices. I’ve had several issues with the staff over charging me with one thing or another. I tried to rectify things with the agent, but he was very unresponsive. Eventually, corporate sent out a letter stating I was overcharged on all my premiums, but it took months. Not work the fight ."
We responded:
"Niyokee, I understand that your experience did not go as you expected. As the agent, I take pride in the service that I provide as indicated by the previous reviews left by satisfied customers. I was very responsive as we had three phone calls on yesterday to address your concerns, however, your work schedule only allows you short breaks so you couldn't finish any of our conversations. As mentioned, the letter you received about the $7 credit was not an overcharge on ALL premiums. It was a one-time error that State Farm corrected. When you are free to speak at length without interruptions, I'll be happy to address any and all questions or concerns you may have. "
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Kim Briscoe

December 17, 2025

4  out of  5
rating by Kim Briscoe
"Everyone was so welcoming and pleasant."
We responded:
"We appreciate you taking the time to leave a review! Your feedback is important to us, and we’re glad we could meet your insurance expectations. If you have any further suggestions, we’re all ears!"
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Tempest Phillips

December 10, 2025

5  out of  5
rating by Tempest Phillips
"I’ve had an amazing experience working with J. Jarvis for my renters insurance. Anytime I have a question or need clarity, he’s quick to respond and always willing to help. His customer service is top-tier not only does he answer every question with patience, but he also provides additional information so I fully understand everything. Reliable, knowledgeable, and genuinely helpful. Highly recommend!"
We responded:
"Thanks for allowing us to be your preferred insurance agency."
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Maria Guevara Sorto

December 9, 2025

5  out of  5
rating by Maria Guevara Sorto
"I was looking to change my car insurance and found State Farm. I spoke with Jay Jarvis in the Germantown MD office and he was absolutely wonderful. His attention to detail in making sure I received a good quote. His customer service was top tier. He was courteous, respectful, and professional. I would definitely recommend family and friends to call him."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Andre Martinez

December 3, 2025

5  out of  5
rating by Andre Martinez
"Hillary Torres was an absolutely amazing professional to work with! Thanks so much for your help Hillary!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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JOSÉ ANTONIO ALFARO CÁRDENAS

November 24, 2025

5  out of  5
rating by JOSÉ ANTONIO ALFARO CÁRDENAS
"Miss Katty is a highly skilled professional. I felt supported and, above all, protected. She is a great professional, and I hope she receives more support and that more people like her are hired."
We responded:
"Thank you very much for the review!"
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Staci Armezzani

November 24, 2025

5  out of  5
rating by Staci Armezzani
"Hilary was very friendly and helpful. She made the process easy and not overwhelming."
We responded:
"Staci, we value and appreciate your business and we're thankful you allowed us the opportunity to serve you."
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Cody Stoneman

November 17, 2025

5  out of  5
rating by Cody Stoneman
"Great service fast easy and affordable"
We responded:
"Cody, we so appreciate the review and we value your business. Thanks for allowing us to address your auto insurance needs."
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Mary Lee Stoll

November 16, 2025

5  out of  5
rating by Mary Lee Stoll
"Jay is very helpful and efficient."
We responded:
"Mary, it was my pleasure to assist you with your insurance. Do not hesitate to call if there's anything we can do to assist you further."
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Selam Gmeskel

November 6, 2025

5  out of  5
rating by Selam Gmeskel
"Sarah Edwards Is a very helpful. I really like the way she bundle things and make it more easier for her customer. Thank you s Selam"
We responded:
"Thank you for the review. Let us know if we can help you in any other way."
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Claudia Neuman

November 5, 2025

5  out of  5
rating by Claudia Neuman
"Thank you!"
We responded:
"You're very welcome. Thanks for allowing us to serve you."
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Chinéé Smith

November 4, 2025

5  out of  5
rating by Chinéé Smith
"Hillary was very polite I truly appreciate her outstanding customer service today. The help was really needed she showed up and was an amazing help."
We responded:
"Chinee, it was our pleasure to help you with your insurance questions and concerns."
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David M

October 21, 2025

5  out of  5
rating by David M
"Shoutout to my main man, Jeison Arevalos. He has helped me get good coverage for my sister and my parents. He is very patient whenever I have any questions or whenever I reach out to him in regard to billing. Ask for Jeison, so he can get you right!"
We responded:
"Thanks so much for the review, David. Jeison is thankful for your acknowledgment of the service you received."
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Erika Herndon

October 15, 2025

5  out of  5
rating by Erika Herndon
"Jay helped me get a way cheaper quote on my car insurance almost $100 cheaper than geico for the exact same coverage I've had with them for almost 11 years"
We responded:
"Erika, you made the process so easy and I'm glad we were able to put that money back in your pocket. Feel free to call me if you have any questions."
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Mohamad Omar

October 15, 2025

5  out of  5
rating by Mohamad Omar
"Professionality, Knowledgeable, Best Customer Service."
We responded:
"Thank you , Mohamad. We are also thankful for the friends and family that you've sent our way. We look forward to continuing to serve you and your family with your insurance needs."
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Ghulam Murtaza

October 14, 2025

5  out of  5
rating by Ghulam Murtaza
"Very kind and friendly"
We responded:
"Thank you, Gulam. We certainly do appreciate the 5 star review."