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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michelle Angela Kim

March 17, 2025

5  out of  5
rating by Michelle Angela Kim
"Hilary was quick in response and follow up! Great experience"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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John S.

March 6, 2025

5  out of  5
rating by John S.
"Hilary Torres Payano is absolutely fantastic! She made the process of getting business insurance smooth and stress-free. Her professionalism, knowledge, and attention to detail ensured I got the right coverage for my needs. She was patient, answered all my questions, and went above and beyond to make sure I felt confident in my decision. If you’re looking for top-notch service, Hilary is the person to go to. Highly recommend her to anyone needing insurance—she’s truly the best!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kevin McKinney

February 5, 2025

5  out of  5
rating by Kevin McKinney
"Quick friendly service"
We responded:
"Thank you for the 5 star review."
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Tempest Phillips

December 30, 2024

5  out of  5
rating by Tempest Phillips
"I’ve had a great experience with this company so far! Their responses are incredibly quick, and they’ve been very helpful every step of the way. Highly recommend their service!"
We responded:
"Thanks for allowing us to be your preferred insurance agency."
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Edward Hsieh

November 22, 2024

5  out of  5
rating by Edward Hsieh
"Jay was very easy to work with and went over things patiently and clearly with me."
We responded:
"Thanks for your 5 star review."
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Christy Hartman

October 28, 2024

5  out of  5
rating by Christy Hartman
"Jay's service to us has been phenomenal, we were very lucky to find him as a local agent when my father made an out of state move. His previous State Farm Agent was great as well, but Jay has went above and beyond. We highly recommend him for all your insurance needs. Additionally, his staff is superb and always willing to provide 110% customer service. He's been a life saver for us, and he can be one for you too. Christy & Jessica Hartman"
We responded:
"Thank you, Christy. You were very easy to work with and I'm always here to help."
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Zabi Sherzad

September 27, 2024

5  out of  5
rating by Zabi Sherzad
"I am forever grateful for your support today very thankfull Ester L."
We responded:
"You're welcome."
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Zeita Regina

September 12, 2024

5  out of  5
rating by Zeita Regina
"Just signed up with Jay from State Farm for a bundled insurance…. What an excellent experience! Jay was professional, knowledgeable and gave me a good rate! I would gladly recomand him to anyone interested ! Good job,Jay! Thank you! Mariana"
We responded:
"Thank you, Zeita. It was pleasure to work with you."
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Zenda Showell

August 12, 2024

5  out of  5
rating by Zenda Showell
"Mr. Jarvis , service was excellent, . He helped me get the best coverage for my vehicle. He explained everything in detail, to easily understand His service was also conducted in a timely manner."
We responded:
"Thank you."
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Eiram Roby

July 31, 2024

5  out of  5
rating by Eiram Roby
"My Customer service rep Ester L. went above a beyond to help me. She was awesome!Thanks!"
We responded:
"You're so welcome. "
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Moises Uscanga

July 27, 2024

5  out of  5
rating by Moises Uscanga
"She’s a cordial person and usually responds immediately to my service needs."
We responded:
"We are here to give you excellent service just like you expect. Thanks for the review."
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Sean Miller

July 25, 2024

5  out of  5
rating by Sean Miller
"Always very helpful"
We responded:
"We are here to help in anyway we can."
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Christian Preziosi

July 23, 2024

5  out of  5
rating by Christian Preziosi
"Jay is awesome, I've got a great policy at a really good rate and the one time I've had to file a claim (because someone broke into my car and broke my back window) there was absolutely no issue. I just filled out some basic info on the app, dropped my car off at the body shop, and they took care of literally everything else. He even called me a few days ago and went through my policy with me to see if he could find me any additional discounts. If you're shopping for new insurance or looking to switch, you really can't do much better than this."
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Dawn Belcher

July 19, 2024

5  out of  5
rating by Dawn Belcher
"Jay is a "get it done now" kinda guy, I love it! He made sure I received the correct information for what I needed from him! Very satisfying knowing my auto policy is "In good hands"!"
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Daniel Gallo

July 2, 2024

5  out of  5
rating by Daniel Gallo
"Amazing service !!"
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Robert Harris

June 4, 2024

5  out of  5
rating by Robert Harris
"Miss Esther and Mr Jay were very professional and knowledgeable in the service they provided to me. Thanks to each one of them."
We responded:
"Robert, we're grateful for the review."
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Shalini Bagga

May 30, 2024

1  out of  5
rating by Shalini Bagga
"Absolutely disrespectful and refused to help out seniors."
We responded:
"Shalini, thanks for your review and feedback. It is my professional responsibility to protect all of my policyholders including the seniors that I service. As discussed, your name is not listed on any of the policies that you requested to make changes on. We protect all policyholders (including seniors) by not allowing any person outside of those listed on the policy to access the policy or make changes. With the high level of identity theft and fraud in the market many of my clients prefer an agent that is diligent in protecting their personal information. All the best!"
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Chelsea Armstrong

May 21, 2024

5  out of  5
rating by Chelsea Armstrong
"Jay really came through for me when I damaged my car and a needed a last minute rental to drive 8 hours to my sisters wedding. The process was so quick and painless and in so grateful to be so well taken care of. Thank you to Jay and his team!"
We responded:
"Chelsea, I'm here for you whenever you need me. Thanks for the review."
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Dominic Johnson

May 17, 2024

5  out of  5
rating by Dominic Johnson
"Great person does everything to help his clients"
We responded:
"Thanks, Dominic. I appreciate the review."
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MAE FLOYD

April 24, 2024

5  out of  5
rating by MAE FLOYD
"Esther Lopez was my agent and she did a phenomenal job. I am very happy with my service."
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G Mack

April 18, 2024

5  out of  5
rating by G Mack
"Jay was very helpful and knowledgeable with all of my questions. I was skeptical in changing my insurances but he took my information and I explained what I was looking for and he saved me quite a bit of money."
We responded:
"Thank you for the opportunity to be your new agent. "
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Julian Barinas

March 5, 2024

5  out of  5
rating by Julian Barinas
"Really good listener and took a good care of me and help me with trying to get a quote for a new car .."
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Robert F

February 20, 2024

5  out of  5
rating by Robert F
"Fast resonnse!"
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Edmond Fuentes

February 8, 2024

5  out of  5
rating by Edmond Fuentes
"So kind, friendly, and knowledgeable. I was so well taken care of by Ester I will be sending all my friends and family her way. Take care and thank you!"
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lidia paz

February 8, 2024

5  out of  5
rating by lidia paz
"I want to thank Ester for being so knowledgeable and thorough. She provided me with an auto quote in a timely matter with an extensive explanation of coverage. I wish someone would have explained the coverages as well as she did earlier on. I will definitely refer my family and friends to her. Again, thank you Ester!"